CCTV and audio-recording notice

บริษัท ทุนทองมาวิน จำกัด, registration 0105555137558 (“Company” or “Money OK”), is the controller for activities whose purposes and means it determines. This covers the websites, enquiries, pawn services, sales of unredeemed items and branch communications.

Contact the Company about privacy or submit a rights request through the branch phones or addresses at the end of this page. Ask for the person responsible for personal-data matters. An ID copy or transaction document is not needed merely to ask for a contact channel.

Systems record video, audio, time and activity within camera and audio-device coverage at every branch. People may include customers, visitors, staff, delivery personnel or others in those areas.

Audio may include service-area conversations. Avoid passwords, OTPs or unnecessary sensitive information and ask staff before discussing unrelated private matters. Check branch notices or ask about coverage.

To protect customers, staff, property and items in custody; prevent and investigate theft, fraud, threats or incidents; establish facts about handover, communications, complaints and disputes; and establish, exercise or defend claims.

The principal basis is legitimate interests, subject to necessity and impact assessment, particularly for audio. Legal duties apply where an actual obligation or lawful order exists, or protection of life, body or health where applicable. Entering a branch is not consent to unrestricted use.

Every branch retains video and audio for at least 180 days from recording. This supports later-discovered incidents and transaction complaints or disputes. It is Company policy, not a statement that law requires every business to retain recordings for 180 days.

After that period, review necessity and delete or overwrite when no further grounds remain. CCTV origin alone does not justify indefinite retention. Relevant segments may be preserved for an incident, complaint, proceedings, lawful order or claim until that need ends, then appropriately deleted or destroyed.

Access is limited by role and need: security staff, investigators, authorised management or relevant system providers. Viewing, export and forwarding must stay within the task and be appropriately controlled.

Necessary portions may be disclosed to police, competent authorities or courts, insurers, legal advisers or legally entitled recipients on an applicable basis. Visitors are not automatically entitled to others’ recordings. This notice does not authorise advertising, public shaming or public disclosure of customer recordings.

Contact the branch or privacy-responsible person with branch, date, time range and locating details. Proportionate identity or representative-authority checks may be needed.

Access and copies must respect others’ rights, security and law. Data may be masked, limited portions provided, or a request refused only on lawful grounds with an explanation. Full-file copies are not guaranteed. Erasure may be unavailable while a valid legitimate interest, legal duty or claim requires retention.

See the privacy and PDPA policy for rights and procedures. Promptly report evidence-preservation needs. Sending a request does not guarantee a recording exists or immediately halt all deletion.